Talk2Genie

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Talk2Genie Contact Center Services

1. Omnichannel Customer Support

We ensure customers can connect with your business on the platform they prefer:

Voice Support (Inbound & Outbound): Customer queries, appointment booking, order confirmations, and feedback collection.

Live Chat Support: Real-time assistance on websites or apps to reduce cart abandonment and improve conversions.

Email Support: Efficient handling of inquiries, complaints, and service requests with quick turnaround times.

Social Media & Messaging Platforms: Monitoring and responding to queries on Facebook, Instagram, WhatsApp, X (Twitter), LinkedIn, etc.

2. Technical & Specialized Support

Tier 1 & Tier 2 Tech Support: Troubleshooting issues, guiding customers step by step.

Knowledge Base & Self-Service Enablement: Helping businesses design FAQ portals, chatbots, and AI-assisted tools to reduce dependency on agents.

Specialized Industry Support:

Healthcare: Appointment scheduling, patient follow-ups, prescription reminders.

Education: Admissions inquiries, student/parent support, e-learning troubleshooting.

E-commerce: Order management, returns & refunds, logistics tracking.

3. Customer Experience Management

Customer Onboarding: Smooth orientation for new users/clients.

Customer Retention Programs: Loyalty program support, upselling/cross-selling.

Complaint Resolution & Escalation Handling: Fast and structured resolution with minimal friction.

Proactive Engagement: Outbound calling, reminders, service updates, feedback collection.

4. Back-Office & Administrative Support

Data Entry & Processing: Order details, customer records, and compliance documentation.

Billing & Payment Support: Invoicing, payment reminders, and reconciliation.

Appointment & Schedule Management: For healthcare, education, or service-based businesses.

5. Digital Insights & Reporting

Real-Time Dashboards: Live updates on call volumes, resolution rates, SLAs.

Customer Behavior Insights: Trends in queries, satisfaction drivers, and pain points.

Performance Analytics: Data-driven insights to improve processes and decision-making.

6. Value-Added Services

Tailored Technology Integration: Custom CRM, helpdesk, or AI tools based on client needs.

Quality Assurance & Training: Regular monitoring, coaching, and feedback loops to ensure excellence.

Scalable Workforce: Ability to scale up/down as per seasonal or business demands.

Business Continuity & 24/7 Support: Ensuring uninterrupted service across time zones.

In summary: As a customer support partner, Talk2Genie doesn’t just handle calls — we manage the full customer journey, turning support into a growth driver with seamless technology, personalized care, and actionable insights.

Hours of Business

Monday-Friday : 9am-5.30pm

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